An Executive Director in Social Housing for over 10 years with more than 20 years’ housing experience from the UK and Ireland. A self-declared “systems thinker” Neil seeks to achieve lasting change through a systemic understanding of the work from the customers’ perspective following the Vanguard Method.
Talk Title;
Thinking differently – a new approach to delivering a repairs service.
Synopsis;
This will outline how Clúid successfully transformed its repairs service by redesigning it around the customer needs rather than the Business needs.
