Roy Baker, Head of Operations and Customer Experience- SSE airtricity

    • Roy Baker, Head of Operations and Customer Experience- SSE airtricity's presentations

    Bio:

    Roy is an highly experienced senior executive within the energy industry in Ireland. He is currently Head of Operations & Customer Services at SSE/Airtricity and the Director of New Dawn a SSE Retail Continuous Improvement retail wide program. With responsibility for the supply business excluding, Marketing and Sales in Ireland. As Director of New Dawn, he leads a large program team of managers/specialists in the transformation restructuring and redesign of the SSE Retail business primarily using Lean Six Sigma.